We respect your personal information and your privacy is important to us. ANZlens is committed to maintaining the highest standards to protect your personal information.
The personal information that ANZlens may collect and hold includes (but is not limited to):
- full name
- contact details (mailing address, street address, email address, phone number,
- date of birth and
- details of the services or products you have purchased or enquired about (including any additional information necessary to deliver the product or provide you with the service and respond to your enquiries, including but not limited to your prescription details and medical history).
ANZlens will collect personal information directly from you unless it is not reasonably practicable to do so. We will only ask you to provide information that is relevant to the service or product that you have requested or to enable us to respond to your enquiry. We may collect personal information from you in various ways including:
when you enter our competitions and trade promotions;
when you register on our website;
When you use our website, ANZlens may collect information about our website users collectively, which may include data about your location (i.e. city and country), internet browser type, language, operating system, service provider, screen resolution and whether you are visiting for the first time or revisiting our website. This data is anonymously collected and only used in aggregate, and as such no identifying information is collected. ANZlens uses this information to help improve our website and its usability and to help us determine what is most beneficial to our users so that we can provide you with the best possible experience.
In order to measure the success of our on-line advertising we use pixels, or transparent GIF files, to establish which of our online adverts successfully bring people to our website. The GIF files are provided by third parties who provide us with online advertising analysis. This system places a cookie on your browser when you enter our website via online advertisements allowing us to see which online advertisements bring us the most visitors to our website. The information collected on our behalf is anonymous and does not personally identify you. The information does not contain your name, address, telephone number or your e-mail address. Most web browsers automatically accept cookies but you can change your browser to reject them. Even without a cookie you can still use our website.
ANZlens may use the personal information collected from you for a number of purposes connected with our business including:
- providing products and services you have requested
- evaluating, developing and enhancing our website and our services
- undertaking direct marketing such as providing information to you about special offers, promotions, products or services that we think may be of interest to you or conducting market research surveys including by mail, email, SMS or other forms of communication. When we send you direct marketing materials about our products and services, you will be able to unsubscribe from them
- for general administrative and business purposes
If you choose not to provide us with the information we ask for, we may not be able to provide the requested goods or services.
Where possible, ANZlens will give you the option of not identifying yourself or of using a pseudonym. ANZlens may not always be able to interact with you in this manner, especially where it is required by law to identify you before providing certain information. In general ANZlens will not be able to assist you anonymously or where you are using a pseudonym when:
- it is impractical or
- where we are required or authorised by law or a court/tribunal order to deal with you personally
There may be times when we need to disclose your personal information to third parties (some of which may be based outside of Australia). ANZlens shall take such steps as are reasonable in the circumstances to ensure the information is de-identified prior to disclosure.
We take precautions to protect your personal information collected through anzlens.com.au but in the event that our system is infiltrated by unauthorised third parties we will not be liable for any resulting misuse of the personal information.
ANZlens endeavours to ensure that the personal information it holds about individuals is accurate, complete up-to-date and not misleading. If it is reasonable in the circumstances for us to do so, we will make the requested change or correction, otherwise we will take reasonable steps to record the substance of your change or correction request.
You will be able to access personal information that ANZlens holds about you if it can be readily retrieved, subject to some exceptions allowed by law.
To request access to your personal information please login to website using your username and password.
To the extent permitted by law ANZlens may charge a reasonable administrative fee associated with providing a copy of your personal information to you.