Frequently Asked Questions
We accept the following forms of payment: Visa, Mastercard, Discover, Amex, PayPal
Yes, the purchase of contact lenses can be claimed from your private health fund.
>> You must have a valid and unexpired contact lens prescription.
>> Name on the order and prescription should match.
>> You must order exact prescription of the same brand as prescribed by your optometrist.
>> You cannot claim Non-prescription/ plano contact lenses as they are classified as cosmetic products.
>> You must have a valid and unexpired contact lens prescription.
>> Name on the order and prescription should match.
>> You must order exact prescription of the same brand as prescribed by your optometrist.
>> You cannot claim Non-prescription/ plano contact lenses as they are classified as cosmetic products.
Having trouble finding the type of contact lenses you are prescribed? It could be because you need a special order lenses. If this is the case, we can order them for you as we offer a wide variety of custom and made-to-order lenses. Please contact us at for assistance. We will be happy to guide you through the ordering process. Please be advised that pricing and availability vary depending on your particular prescription. Made-to-order lenses can take up to 4-6 weeks before shipping.
At ANZlens we make it easy for you to refill your order when you need more contact lenses. There are three different ways to quickly refill your last order: Sign up for our Autorefill program. It’s quick, easy, and will ensure you never run out of contacts again! Contact us to find out more. Click on the refill link that we will send you by email when it’s time to refill your order. This will take you to your personalized refill page where you can quickly reorder your lenses. Log in to your account and view your order history. Here you can easily re-order any of your previous orders!
Choose your contact lenses by clicking on the “Contact Lenses” tab found at the top of the homepage. If you know the exact lens you want, enter it in the Search box found at the top right-hand side of the homepage or click on its picture. You can then further refine your search by using the “Shop by Brand”, “Customer Favorites” or “Shop by Type” menus on the left side of the page. Once you have chosen your contact lenses, you will be asked to enter your prescription (Rx) information. Info Pages About Us Frequently Asked Questions Privacy Policy Shipping & Returns
Please call Customer Care at 1300 609 229 For Customer Care Hours, please see Hours of Operation (Monday to Friday 9am to 6pm).