If you want to cancel your order please contact us on 1300 77 99 97. Any cancellations made during working hours, before your item has been dispatched, will be accepted. If your item has already been dispatched we will be unable to make any amendments to the item.
Successful cancellations with be refunded within 2-3 working days.
If you receive your item, and decide you would like to change your order, you are welcome to make an exchange.
We promise to provide an exchange service on items up to a year after the order purchase date. Items sent for exchange must be unopened and in original condition.
Exchanges can be performed for the same product with a different prescription, or for a different product of the same value.
When an exchange is requested for a product of different value, the price difference will be calculated excluding the delivery charge of the original purchase.
If you would like to make an exchange, please call our customer service team on 1300 77 99 97.
Returns and Refunds
We are happy to accept returns within 60 days of purchase for a full refund. Items are required to be unopened and in good condition. Delivery charge will not be refunded.
If the branded box containing your contact lenses has been opened, your return will not be accepted and you will not be eligible for a refund.
Once accepted, refunds will take 5-7 days to show up in your account.