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ANZLENS Subscription Terms
1. Automatic Renewal
When you subscribe to our Auto-Refill service, your selected contact lenses will be automatically reordered according to the delivery frequency you select.
2. Payment
Your nominated payment method will be automatically charged when each subscription order is processed.
3. Pricing
Subscription prices are based on the current product price at the time each order is processed. Prices may change from time to time due to manufacturer pricing, supplier costs, promotions or other factors. Customers will be charged the current subscription price at the time of renewal.
4. Prescription Requirement
A valid and current contact-lens prescription is required. Customers are responsible for notifying ANZLENS as soon as possible if their prescription changes. Customers should ensure that their current prescription details are accurate before each subscription order is processed.
5. Changes to Subscription
Customers can request changes to their prescription, product, quantity, delivery frequency or shipping address before the next order is processed.
6. Cancellation
Customers may cancel their subscription through their subscription management portal or by contacting ANZLENS customer support.
7. Cancellation Fee
If a subscription is cancelled within the first three orders, a 3% cancellation fee may apply. This reflects the discount applied to previous subscription orders.
8. Cancellation Before Processing
If a customer cancels before the next subscription order has been processed, we will not charge the next scheduled order.
9. Orders Already Processed
If an automatic subscription order has already been processed or dispatched before cancellation, normal order cancellation, return and refund conditions will apply. Our current policy states that shipped orders cannot be amended and that opened contact-lens boxes cannot be returned.
10. Delays and Special-Order Lenses
Some Toric/astigmatism, multifocal and other special-order lenses may take longer to source. ANZLENS will notify customers where a significant delay occurs.
11. Out-of-Stock or Discontinued Products
If a subscribed product becomes unavailable or is discontinued, ANZLENS may contact the customer regarding the product.
12. Customer Responsibility
Customers are responsible for ensuring their prescription, delivery address and payment details remain current.